Kingswood Surgery

Kingswood Road, Tunbridge Wells, TN2 4UH

NHS

Telephone: 01892 511833

Fax: 01892 517597

Out of Hours: 111

Disability Access

Access For Disabled Patients

Our practice has recently undergone a refurbishment and as a result the following facilities for patients with disabilities are now available to improve the quality of their visits:

  • Patients are able to notify staff of their impending arrival by using the phone ahead procedure, enabling them to be met outside upon arrival and assisted into the building.
  • A dedicated disabled parking area for blue badge holders is located at the front of the car parking area.
  • Access is now via automated doors and the reception has been modified to facilitate access.
  • An induction loop system has been installed in the public areas for hearing impaired patients, with a portable loop system available for individual consultations.
  • Large print and Braille are available to help visually impaired patients access the website and new patient information, such as this book.
  • Wheelchair access is available throughout the ground floor, enabling staff to meet patients in any of the clinical consultation rooms.
  • A dedicated WC for disabled patients in located on the ground floor.

We value feedback from our patients and would like them to tell us how we can further improve our service. Please feel free to let us know how when you visit, or by contacting us via telephone, or email.

Patient Communications

Communication forms an essential part of our role and we wish to ensure that when we contact you whether in writing or by phone; or when you come into the surgery or visit the website, the information you need is accessible in the most convenient and appropriate way for you.

We would be grateful if you would let us know any of the following as soon as it becomes important to you:

  • If you have difficulty reading our letters and would like them to be sent in better formats, such as Braille, large print or easy read.
  • If you find that have hearing difficulties and have to rely upon lip-reading, a hearing aid or need the help of a sign language interpreter to conduct a conversation with your healthcare specialist, or
  • If you feel anxious when visiting and would value the support of a friend, or advocate to accompany you?

Please inform us, either at the reception when you next visit, or by calling us on 01892 557273, between 09:00am and 2:00pm weekdays.

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Opening Times

  • Monday
    8.00am - 6.30pm
  • Tuesday
    8.00am - 6.30pm
  • Wednesday
    8.00am - 6.30pm
  • Thursday
    8.00am - 6.30pm
  • Friday
    8.00am - 6.30pm
  • Saturday
    CLOSED
  • Sunday
    CLOSED