Kingswood Surgery

Kingswood Road, Tunbridge Wells, TN2 4UH

NHS

Telephone: 01892 511833

Fax: 01892 517597

Out of Hours: 111

Care Navigation

Posted on July 20th, 2018

“Please don’t be offended if you are asked what the problem is when you ring to book a GP or Nurse appointment.

This is called Care Navigation and it’s about helping you get to the service you need!”

Over the coming months you will notice your receptionist begin to ask for a brief outline of your problem when you ring to book an appointment.

This is because we are introducing something called “Care Navigation”. It means we are training receptionists and clerical staff to help them help patients by identifying the most appropriate place for their care.

Through this specialist training, our practice team will be able to direct you to the most appropriate health clinician for your needs first.

Receptionists will never offer clinical advice or triage; this new way of working is about offering you the choice to see more appropriate professionals in the practice team or even somewhere else.If they can deal with the problem directly, it will often be quicker and means you may not need to see the GP at all.

By working this way, it helps to free up time for GPs to care for patients with complex or serious health conditions that can only be managed by the GP. More importantly though, it means people are seen first by the clinician that is best placed to manage their clinical problem.

The choice is always yours though and you will never be refused a GP appointment but we hope next time you contact your GP and speak with the receptionist you will see the value of seeing another health professional if they are able to help.

If you would like someone to explain this to you in person, a member of our practice team will be happy to help.

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Opening Times

  • Monday
    8.00am - 6.30pm
  • Tuesday
    8.00am - 6.30pm
  • Wednesday
    8.00am - 6.30pm
  • Thursday
    8.00am - 6.30pm
  • Friday
    8.00am - 6.30pm
  • Saturday
    CLOSED
  • Sunday
    CLOSED