Font Size:
The Kingswood Surgery
Kingswood Road, Tunbridge Wells, Kent, TN2 4UH
Tel: 01892 511833
Fax: 01892 517597
Out of Hours: 111
Flu Clinics are now available. Please call reception to book your appointment.

General Information

Prescription exemptions/pre payments

Current cost of an NHS prescription is £8.40 per item. Pre-payment certificates are £104 for 12 months and £29.10 per 3 months so if a patient is taking more than 2 items per month and not entitled to free prescriptions then it is more economical to get a pre payment certificate.

You can get free NHS prescriptions if at the time the prescription is dispensed, you are:

  • are 60 or over
  • are under 16
  • are 16-18 and in full-time education
  • are pregnant or have had a baby in the previous 12 months and have a valid maternity exemption certificate (MatEx)
  • have a specified medical condition and have a valid medical exemption certificate (MedEx)
  • have a continuing physical disability that prevents you from going out without help from another person and have a valid MedEx
  • hold a valid war pension exemption certificate and the prescription is for your accepted disability
  • are an NHS inpatient

You are also entitled to free prescriptions if you or your partner (including civil partners) are named on, or are entitled to, an NHS tax credit exemption certificate or a valid HC2 certificate (full help with health costs), or you receive either:

  • Income Support
  • Income-based Jobseeker’s Allowance
  • Income-related Employment and Support Allowance, or
  • Pension Credit Guarantee Credit
  • Universal Credit

Let us help you

We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know. We want to know if you need information in braille, large print or easy read. We want to know if you need a British Sign Language interpreter or advocate. We want to know if we can support you to lip read or use a hearing aid or communication tool. Please tell the receptionist when you arrive for your next appointment, or call us on 01892 557273 between 9.00 a.m. and 2.00 p.m. Thank you.

Complaints

All GPs are required under their Terms of Service to participate in NHS Complaints Precedures. The procedure encourages local resolution and a patient centred approach. The practice understands the importance of listening to patients and making changes when things have not gone as they (or we) would wish.

The practice recognises that patients who complain about the care or treatment received have a right to expect a prompt, open, constructive and honest response including an explanation and if appropriate, an apology. All complaints will be acknowledge within three working days of receipt and a you will receive a reply within 10 working days.

If you have an experience you would like to share with us, or a complaint you would like to make, please use the 'Send us Feedback' tab on this website or write to Joanne Adam, Practice Manager, Kingswood Surgery, Kingswood Road, Tunbridge Wells TN2 4UH.

​However, if you have a complaint and would prefer to put it directly to NHS England, please contact their Customer Contact Centre on 0300 311 2233, alternatively

email: england.contactus@nhs.net,
by post: NHS England, PO Box 16738, Redditch, B97 9PT.
 

Care Quality Commission (CQC)

Our services are regulated under the Health and Social Care Act 2008 and we are registered with the Care Quality Commission. CQC check our compliance against essential standards. Kingswood Surgery has a profile on the CQC and forms are available on that page for you to tell CQC about your experience.

http://www.cqc.org.uk/public/get-involved/share-your-experience

Chaperone

We are committed to putting patients at ease whenever possible so if you would like a chaperone to be present during an examination please ask.

Confidentiality

All health professionals must follow their professional codes of practice and the law. Confidentiality is the duty of a person to not disclose anything learned from a patient who has attended, consulted or been treated, without that person's consent. Confidentiality is the cornerstone of health care and central to the work of everyone working in general practice. All information about patients is confidential, from the most sensitive diagnosis, to the fact of having visited the surgery or being registered at the practice. The duty of confidentiality owed to a person under 16 is as great as the duty owed to any other person. All patients can expect that their personal information will not be disclosed without their permission (except in the most exceptional circumstances when disclosure is required if somebody is at grave risk of serious harm).

Personal Information

Our Practice is registered under the Data Protection Act. If you would like to know more about how the information is used, please enquire at reception.

Equal Opportunities

Kingswood Surgery is an equal opportunities employer.

Violence and Aggression

Kingswood Surgery has a violence and aggression policy, the purpose of which is to address instances of unacceptable behaviour that causes harm or the fear of harm to any person within the building. The scope of this policy is therefore: instances of violence or aggression (as defined in our policy) committed by any person, whether patient, visitor or any other person working within the building against any patient, visitor or other person working within the building. For more information please ask to see our violence and aggression policy which is available at Reception.

Research

Kingswood Surgery takes part in selected research studies under the NHS Primary Care Research Network. These studies will have prior ethical approval. You may receive a letter asking you to participate in such a study. Patients are only involved in these studies with their expressed consent and our patients are under no obligation to participate. We adhere to Good Clinical Practice Guidance with regard to confidentiality.

Statement of GP Earnings

All GP practices are required to declare the mean earnings (eg average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working for six months or more in The Kingswood Surgery in the last financial year was £43,718 before Tax and National Insurance. This is for one full time, seven part time GPs.

print this page